Exchange & Refund Policy
Exchange Policy
The exchange of item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item.Â
- The customer has submitted a request for exchange (via email or WhatsApp) within 3 working days of receipt of the purchased item;
- The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
- The item is in its original packing and the price tag is intact;
- It has no emits, odours, perfume scents, stains or anything which suggests the item was used or washed.
- Items bought on sale cannot be exchanged.
- Exchange article is subject to stock availability.
- Free of cost courier is applicable for exchange of same article and one time exchange only.
- Upon the acceptance of request for exchange, the customer will be notified by our customer service.
- Once the article is received in our facility, it will be checked and assessed by our quality department for exchange approval.
- The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.
- Heer Rang has the right at its the sole discretion to accept or deny the request for exchange.
- Any missing design parts of the articles shall be sent to the customer with free of cost.Â
Note: This exchange policy does not apply to orders to be shipped outside Pakistan.
Refund Policy
We strictly follow ‘NO refund’ policy. The option of cashback is not available.Â
Important Note:
Exchange complaints or missing items complaint has to be raised within 03 working days after receiving the parcel.Â
Please allow 2-3 weeks for the processing of damage and claims. Subject to return approval.