Exchange & Refund Policy
The exchange of item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item.
- The customer has submitted a request for exchange (via email or WhatsApp) within 3 working days of receipt of the purchased item;
- The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
- The item is in its original packing and the price tag is intact;
- It has no emits, odours, perfume scents, stains or anything which suggests the item was used or washed.
- Items bought on sale cannot be exchanged.
- Exchange article is subject to stock availability.
- Free of cost courier is applicable for exchange of same article and one time exchange only.
- Upon the acceptance of request for exchange, the customer will be notified by our customer service.
- Once the article is received in our facility, it will be checked and assessed by our quality department for exchange approval.
- The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.
- Heer Rang has the right at its the sole discretion to accept or deny the request for exchange.
- Any missing design parts of the articles shall be sent to the customer with free of cost.
Note: This exchange policy does not apply to orders to be shipped outside Pakistan.
We strictly follow ‘NO refund’ policy. The option of cashback is not available.
Exchange complaints or missing items complaint has to be raised within 03 working days after receiving the parcel.
Please allow 2-3 weeks for the processing of damage and claims. Subject to return approval.